ID: 13648

Student Academic Success Manager

Queen's University - Kingston, ON

Website: https://www.queensu.ca/


  • Minimum of Master’s degree in Education, English, Educational Counseling or a discipline related to academic skills development, or academic training related to language, writing, learning, teaching or equivalent.
  • Demonstrated experience providing leadership and supervision to direct reports.
  • Three to five years’ experience providing writing and academic skills instruction/support in a post-secondary context, including workshop design, delivery and evaluation.
  • Demonstrated understanding of effective and current relevant professional literature, best practices and pedagogy, including the innovative use of technology.
  • Demonstrated experience managing website and print content.
  • Strong knowledge of educational program development for diverse audiences.
  • Comprehensive understanding of the principles of responding to and evaluating student writing in academic contexts.
  • Thorough understanding of the nature and types of challenges related to writing, academic skills development, and learning and self-management likely to be experienced by undergraduate and graduate students of diverse backgrounds and at all levels.
  • Consideration may be given to an equivalent combination of education and experience.
  • Satisfactory Criminal Records Check and Vulnerable Sector Screening required.

Position Requirements


  • Manages the professional 1:1 writing consultation and academic skills strategies services.
  • Determines annual budget for 1:1 writing consultation program and makes recommendations for expenditures to the Director. Works within budget to ensure efficient delivery of service.
  • Operationalizes strategic direction of 1:1 programs by setting expectations for staff and providing oversight of program implementation.
  • Works collaboratively with the Director and SASS team on the development and implementation of strategic plans, unit goals, and program policies that ensure the delivery of high-quality and accessible programs for students and the smooth and efficient functioning of the unit.
  • Liaises to identify, build, and maintain relationships with university partners to promote SASS goals, programs, and services. Contributes to the development and implementation of a communications strategy and promotional plan for SASS.
  • Plans, prioritizes and manages the work of employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
  • Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
  • Assesses staff training and development needs, and ensures that employees receive training required to improve and sustain successful performance.
  • Investigates, addresses and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.
  • Schedules and facilitates 1:1 and group meetings for the writing consultants and academic skills strategists and debriefs issues and responses arising in 1:1 consultations, advancing emerging priorities to the Director.
  • Oversees the SASS website, developing and implementing a strategic vision. Makes decisions regarding content, organization and format; ensures adherence to accessibility standards.
  • Manages the development and assessment of print and online resources, contributing as a subject matter expert to ensure alignment with sound pedagogy and current research.
  • Delivers individual writing consultation and academic skills strategies appointments to undergraduate and graduate students, and to staff and faculty, as required.
  • Provides referral services to students presenting with intra-personal issues, and/or cognitive challenges related to learning disabilities, attention deficits, traumatic brain injury, illness, etc., that have a direct bearing on their academic functioning
  • Advises on the SASS workshop program, including designing, delivering and evaluating writing and academic skills workshops for undergraduate and graduate students, faculty, and staff, as required.
  • Maintains current knowledge of student development theory and academic skills development and participates in relevant professional associations and conferences.
  • Keeps current with academic program requirements and teaching and learning developments at Queen’s to ensure responsive and effective programming.
  • Provides professional development in the area of academic skills support for staff within SASS and Student Affairs and across the University, including student staff and volunteers, teaching assistants, and faculty.
  • Represents SASS, as delegated by the Director, on relevant committees and working groups.
  • Undertakes other duties and special projects, as assigned.


  • Demonstrated commitment to and ability to apply principles of equity, diversity and inclusion in all programming to build more inclusive programming for all students.
  • Ability to motivate and direct others.
  • Strong capacity for presenting information, advice, and guidance in a clear, concise, and helpful manner.
  • Discretion, temperance, compassion, and good judgment.
  • Excellent organizational skills, with ability to effectively prioritize competing demands
  • Excellent interpersonal skills and demonstrated ability to work collaboratively with other professionals and build effective working relationships
  • Excellent oral and written communication skills
  • Strong sense of empathy and ability to refer students to other Queen’s and community resources as necessary
  • Strong cultural competencies and commitment to intercultural development
  • Demonstrated commitment to equity, diversity, inclusivity, and Indigeneity.
  • Excellent analytical and problem-solving capacity
  • Ability to work independently, consult and take direction as appropriate
  • Resourcefulness, creativity and initiative with respect to program design and delivery
  • Solid computer skills, including use of MS Office (Word, Access, Excel, PowerPoint) required


  • Identifies and resolves complex program, workshop and outreach issues independently, referring only highly complex issues to Director
  • Effectively manages risks, anticipates challenges, investigates, monitors, and resolves problem areas in order to increase efficiency and effectiveness.
  • Recommends budget and staffing complement for professional writing consultation program.
  • Recommends effective strategies for improving or expanding services.
  • Evaluates job candidates and makes effective recommendations on suitable hires.
  • Makes decisions and/or effective recommendations regarding transfers and promotions.
  • Evaluates employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations.
  • Assesses investigation outcome of grievances and makes effective recommendations on appropriate course of action or next steps on grievances.
  • Makes effective recommendations on level of discipline up to discharge and probationary termination.
  • Makes daily as well as short-and long-term programmatic decisions and resolve problems within policy guidelines; determine when to refer or advise the Director.
  • Determines most effective ways to design, deliver, and present programming
  • Contributes to decisions with regard to establishing priorities, setting goals, long-term planning and program development.
  • Uses professional judgment and knowledge of best practices to determine individual interventions and when and to whom to refer students.
  • Determines content and format of online and print resources.
  • Determines when situations warrant consultation with the Director

Reporting to the Director, Student Academic Success Services, the Student Academic Success Manager works collaboratively as a subject matter expert with colleagues within the Student Academic Success Services unit (SASS) and across the Student Life and Learning portfolio to lead a variety of programs and services aimed at enriching student life, enhancing the student experience and facilitating student academic success at Queen’s.  The incumbent manages the unit’s professional 1:1 writing and academic skills strategies staff and services, and oversees the unit’s website, print and online resources. The incumbent also provides individual writing and academic skills appointments to undergraduate and graduate students and supports the unit’s workshop program, as required.

The schedule for this position requires the incumbent to work occasional evenings and weekends.

Type of Job: Full Time,

Hourly Wage/Salary: TBD

Hours: 35 hours week

Closes: Nov 29, 2020

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