ID: 10254

Student Academic Success Manager

Queens University - Kingston


Reporting to the Director, Student Academic Success Services, the Student Academic Success Manager works collaboratively as a subject matter expert with colleagues within the Student Academic Success Services unit (SASS) and across the Student Life and Learning portfolio to support and oversee a variety of programs and services aimed at enriching student life, enhancing the student experience and facilitating student academic success at Queen’s.  The incumbent manages the unit’s professional 1:1 writing and academic skills strategies staff and services and oversees the unit’s website, print and online resources. The incumbent also provides individual writing and academic skills appointments to undergraduate and graduate students and supports the unit’s workshop program, as required.

The schedule for this position requires the incumbent to work occasional evenings and weekends.



  • Manages the professional 1:1 writing consultation and academic skills strategies services.
  • With the Director, determines annual budget for 1:1 writing consultation program and works within budget to ensure efficient delivery of service.
  • Operationalizes strategic direction of 1:1 programs by setting expectations for staff and providing oversight of program implementation.
  • Works collaboratively with the Director and SASS team on the development and implementation of strategic plans, unit goals, and program policies that ensure the delivery of high-quality and accessible programs for students and the smooth and efficient functioning of the unit.
  • Contributes to the development and implementation of a communications strategy and promotional plan for SASS and collaborates with university partners to promote SASS goals, programs, and services.
  • Plans, prioritizes and manages the work of employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates in staffing committees, and makes effective recommendations regarding employee selection.
  • Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
  • Assesses staff training and development needs, and ensures that employees receive the training required to improve and sustain successful performance.
  • Investigates, addresses and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge, and probationary termination.
  • Schedules and facilitates 1:1 and group meetings for the writing consultants and academic skills strategists and debriefs issues and responses arising in 1:1 consultants, advancing emerging priorities to the director.
  • Oversees the SASS website and makes decisions regarding content, organization, and format; ensures adherence to accessibility standards.
  • Manages the development and assessment of print and online resources, ensuring alignment with sound pedagogy and current research.
  • Delivers individual writing consultation and academic skills strategies appointments to undergraduate and graduate students, and to staff and faculty, as required.
  • Provides referral services to students presenting with intra-personal issues, and/or cognitive challenges related to learning disabilities, attention deficits, traumatic brain injury, illness, etc., that have a direct bearing on their academic functioning
  • Supports the SASS workshop program, including designing, delivering and evaluating writing and academic skills workshops for undergraduate and graduate students, faculty, and staff, as required.
  • Maintains current knowledge of student development theory and academic skills development and participates in relevant professional associations and conferences.
  • Keeps current with academic program requirements and teaching and learning developments at Queen’s to ensure responsive and effective programming.
  • Provides professional development in the area of academic skills support for staff within SASS and Student Affairs and across the University, including student staff and volunteers, teaching assistants, and faculty.
  • Represents SASS, as delegated by the Director, on relevant committees and working groups.
  • Undertakes other duties and special projects, as assigned.


  • Ability to motivate and direct others.
  • Strong capacity for presenting information, advice, and guidance in a clear, concise, and helpful manner.
  • Discretion, temperance, compassion, and good judgment.
  • Excellent organizational skills, with ability to effectively prioritize competing demands
  • Excellent interpersonal skills and demonstrated ability to work collaboratively with other professionals and build effective working relationships
  • Excellent oral and written communication skills
  • Strong sense of empathy and ability to refer students to other Queen’s and community resources as necessary
  • Strong cultural competencies and commitment to intercultural development
  • Demonstrated commitment to equity, diversity, inclusivity, and Indigeneity.
  • Excellent analytical and problem-solving capacity
  • Ability to work independently, consult and take direction as appropriate
  • Resourcefulness, creativity and initiative with respect to program design and delivery
  • Solid computer skills, including use of MS Office (Word, Access, Excel, PowerPoint) required


  • Recommend budget and staffing complement for professional writing consultation program.
  • Recommend effective strategies for improving or expanding services.
  • Evaluates job candidates and makes effective recommendations on suitable hires.
  • Makes decisions and/or effective recommendations regarding transfers and promotions.
  • Evaluates employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities or remedial action for staff disciplinary situations.
  • Assesses investigation outcome of grievances and makes effective recommendations on the appropriate course of action or next steps on grievances.
  • Makes effective recommendations on the level of discipline up to discharge and probationary termination.
  • Make daily programmatic decisions and resolve problems within policy guidelines; determine when to refer or advise the Director.
  • Use professional judgment and knowledge of best practices to determine individual interventions and when and to whom to refer students.
  • Determine the content and format of online and print resources.
  • Determine when situations warrant consultation with the Director

Position Requirements

  • Minimum of Master’s degree in Education, English, Educational Counseling or a discipline related to academic skills development, or academic training related to language, writing, learning, teaching or equivalent.
  • Demonstrated experience providing leadership and supervision to direct reports.
  • Three to five years’ experience providing writing and academic skills instruction.
  • Demonstrated understanding of effective and current best practices and pedagogy, including the innovative use of technology.
  • Demonstrated experience managing website and print content.
  • Strong knowledge of educational program development for diverse audiences.
  • Comprehensive understanding of the principles of responding to and evaluating student writing in academic contexts.
  • Sound knowledge of teaching techniques and experience in their application with post-secondary students, including workshop design, delivery and evaluation.
  • Thorough understanding of the nature and types of challenges related to writing, academic skills development, and learning and self-management likely to be experienced by undergraduate and graduate students of diverse backgrounds and at all levels.
  • Understanding of the interface between (i) learning skills and personal difficulties (e.g., stress, anxiety, family issues) and (ii) learning skills and diagnosable learning disabilities an asset.
  • Familiarity with professional literature relevant to human cognition, learning enhancement strategies, and writing and rhetoric at the post-secondary level.
  • Familiarity with university resources and other resources available to students an asset.
  • Familiarity with Queen’s University processes, policies and systems would be an asset
  • Consideration may be given to an equivalent combination of education and experience.
  • Satisfactory Criminal Records Check and Vulnerable Sector Screening required.

Type of Job: Full Time,

Hourly Wage/Salary: To be determined

Hours: 35 hours per week

Closes: Dec 08, 2019

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