Customer Service Representatives (17)

ID: 17159

Customer Service Representatives (17)

Ministry of Government and Consumer Services - Kingston, ON

Education/Training/Certifications

How do I qualify?

Analytical and Organizational Skills:

You demonstrate analytical skills and attention to detail to update and retrieve data, and identify and correct error
You have proven organizational and time management skills to work under pressure and meet operational goals
You can determine priorities among conflicting demands, and process large volumes of data with high accuracy level within deadlines
You have the ability to reference, research, and apply relevant legislation, policies, practices, directives

Customer Service and Interpersonal Skills:

You have strong communication, interpersonal, customer service skills to respond to inquiries and provide information to clients ensuring confidentiality
You demonstrate creativity, flexibility, adaptability and open-mindedness when fostering and accepting change
You can work harmoniously as a positive and high-performance team member in an inclusive work environment
You have the ability to develop effective working relationships with all levels of staff, clients, and stakeholders.

Problem-Solving and Judgement Skills:

You have the ability to review applications or related information for accuracy, completeness and compliance to relevant policy, procedure and legislation
You have the ability to problem-solve when responding to non-routine issues and determine when to escalate

Computer Skills:

You have excellent computer skills to prepare letters; access database to input; update; query information; create and maintain tracking spreadsheets; prepare e-mails
You have demonstrated keyboarding skills and knowledge of data entry procedures;
You are proficient with word processing and database software

In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check.

These are contract/temporary positions up to 6 months with the possibility of extension

Download Posting

Position Requirements

Are you a customer-oriented professional looking to effectively use your organizational skills? If so, consider these opportunities with ServiceOntario’s, Accessible Parking Permit Services Office and Product and Services Office, where you will efficiently process transactions and maintain the highest level of customer service and standards for the Branch!

What can I expect to do in this role?

In this role, you will:

• Review and process various transactions
• Reconcile funds received
• Respond to inquiries and verify the status of various inquiries
• Sort and distribute daily incoming work
• Update various spreadsheets and databases with statistical information

Type of Job: Full Time, Temporary,

Hourly Wage/Salary: $23.61 to $27.49 per hour

Hours: Full-time

Closes: Nov 18, 2021

Apply Now!

To apply follow these instructions

How to apply:

You must apply online by visiting ontario.ca/careers. You must enter the job id number 171201 in the Job ID search field to locate the job ad.
Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
Read the job description to make sure you understand this job.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
If you require a disability-related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment, and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Thursday, November 18, 2021 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Disclaimer

The information contained in this job advertisement has been provided by an external employer. META Employment Services is not responsible for the accuracy, authenticity or reliability of the content.

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