REQUIRED QUALIFICATIONS:

• University degree or three-year post-secondary education in Health Administration, Business or relevant discipline combined with project management experience in a dynamic work environment
• Minimum of three (3) years of relevant experience managing projects in a healthcare setting considered an asset
• Administrative experience involving document management, project coordination, and generation of high-quality data analysis and reports
• Recent experience in a clinical environment would be a significant asset
• Valid Ontario Class ‘G’ driver’s licence
• Consideration may be given to an equivalent combination of education and experience

KEY RESPONSIBILITIES:

• Recruits, onboards and engages primary care providers and specialist physicians to advance adoption of eConsult services
• Provides training on relevant platforms in collaboration with program partners (i.e. eConsult Centre of Excellence, OTN (Ontario Telemedicine Network), etc.)
• Develops partnerships with health service agencies across the region to advance eConsult Services
• Acts as the first point of contact for user queries, addressing issues directly or escalating to the Executive Director, as required
• Monitors activities and support requests, ensuring prompt follow-up and resolution of issues to maintain high user satisfaction
• Provides usage analysis for trending, reporting, and identification of needs/gaps
• Responsible for case assignments and coordination of specialty schedules
• Develops and implements detailed plans to increase the adoption of eConsult services amongst primary care providers/specialists and develops KPIs (key performance indicators) and targets in consultation with the Executive Director
• Participates in planning, implementation, and testing activities involved in service enhancements
• Coordinates related project and working group meetings including scheduling, documenting outcomes and tracking actions
• Manages all documentation related to the Regional eConsult Service
• Creates and delivers engaging presentations to stakeholders including primary care and specialists
• Undertakes additional duties and supports other projects, as assigned

SPECIAL SKILLS:

• Respects diversity and promotes equity, inclusion and accessibility in the workplace
• Project coordination techniques to achieve results on time; outcome and results-oriented
• Ability to learn new and unfamiliar tasks quickly with minimal guidance; takes initiative and is a self-starter
• Superior organizational and time management skills with the ability to cope with multiple demands and interruptions, work under pressure, manage competing priorities and meet multi-faceted strict deadlines
• Ability to assume responsibility for design, implementation and completion of special projects, and make recommendations as required
• Excellent interpersonal and communication skills, (both verbal and written) including the ability to listen and interact with a diverse group of individuals, in a professional manner, using tact, discretion and good judgement
• Ability to work effectively both in a diverse team environment and independently
• Strong analytical and problem solving skills
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

DECISION MAKING:

• Sets priorities based on information and direction from SEAMO’s Executive Director, the eConsult Centre of Excellence and other key stakeholders
• Responds to inquiries and provides reasonable answers, or a means to find answers if necessary, redirecting inquiries to more senior staff as required
• Determines options or a range of solutions to problems where clear guidelines may not exist and refers complex problems to the Executive Director for direction
• Problem-solves and resolve issues related to the Regional eConsult Service, determining when to refer issues to senior staff
• Makes recommendations regarding the best methods for sharing information