ID: 17812
Coordinator – PCI Compliance and Operations
Queens University - Kingston, ON
Website: https://www.queensu.ca/
Education/Training/Certifications
REQUIRED QUALIFICATIONS:
- Three year post secondary diploma in a related field, combined with three or more years of administration experience, preferably in a university or large organization
- Project management and/or coordination experience is preferred
- Project Management Professional (PMP) certification is considered an asset
- Payment Card Industry (PCIP) certification is considered an asset
- Understanding of credit card merchant operations and demonstrated knowledge of Payment Card Industry Data Security Standards (PCI-DSS) is considered an asset
- Working knowledge of Information Technology infrastructure (such as networking, encryption, and firewalls) is considered an asset.
- Ability to analyze financial information is considered an asset
- Ability to understand and implement policies to identify and reduce risk to the university is considered an asset
- Advanced skills and experience in Microsoft Office applications, specifically Word and Excel
- Satisfactory Criminal Record Check is required
- Consideration may be given to an equivalent combination of education and experience
SPECIAL SKILLS:
- Strong attention to detail with demonstrated organizational and planning skills to manage multiple competing and sensitive priorities in a confidential, fast-paced and demanding environment
- Strong project management skills
- Ability to initiate, take ownership, and work effectively on diverse and complex issues under tight time constraints
- Strong relationship building and negotiation skills to foster positive, collaborative working relations and build professional credibility among stakeholders
- Excellent communication (oral and written) skills with an ability to adjust communication style according to the audience. Incumbent must be tactful, objective, fair, impartial, and flexible without compromising standards and established policies
- High level of technical literacy essential; demonstrated ability to adapt to changing technology. Ability to learn and apply new technology
- Results orientation with an ability to work both independently and as part of a team, and possess a customer-focused attitude
- Strong analytical, interpretive and problem-solving skills
- Self-motivated with an ability to take initiative over projects from beginning to completion
DECISION MAKING:
- Makes decisions related to interpreting and applying applicable legislation or regulations. Utilizes technical knowledge to provide advice, and guidance to others regarding PCI compliance issues
- Provides recommendations and strategies based on technical and/or financial knowledge and analysis
- Facilitates complex decision-making process activities, leveraging all identified participants and stakeholders
- Determines the most appropriate means of collecting, retrieving, analyzing, and presenting data and information
- Determines how to best engage stakeholders to further enhance effective business service delivery
- Identifies issues/concerns and develops a range of solutions to a given problem within guidelines, and provides recommendations on the best alternatives
- Sets priorities and manages multiple deadlines
- Makes independent decisions as part of daily duties
- Recommends new procedures or changes to existing procedures to positively influence departmental operations and meet audit requirements
Position Requirements
Reporting to the Manager, General Accounting, the Coordinator – Payment Card Industry (PCI) Compliance and Operations is a key resource for the General Accounting unit in the Department of Financial Services. This position is responsible for coordinating the university’s efforts to maintain full compliance with Payment Card Industry Data Security Standards (PCI-DSS) that aim to protect cardholder data during credit card transactions. The Coordinator also oversees the processes surrounding the operation of all credit card merchant accounts and provides ongoing support to the Financial Services department, performing other technical or financial duties as assigned.
KEY RESPONSIBILITIES:
- Coordinates the university’s efforts to achieve/maintain compliance with Payment Card Industry Data Security Standards
- Acts as a first point of contact and liaison for the department, consulting and advising university stakeholders on policies and procedures related to PCI-DSS compliance. Ensures all inquiries from university staff regarding payment card processes and merchant accounts are answered in an accurate and in a timely manner
- Promotes diversity and supports inclusion in the workplace
- Plans, coordinates, and documents PCI Compliance and Card Payment processing meetings, which include multiple University stakeholders, arranging and conducting consultation with outside consultants when required
- Oversees the coordination of PCI compliance annual sign-offs and reporting for the University in accordance with applicable policies and procedures
- Coordinates communications from the General Accounting unit to the university community
- Liaises with stakeholder groups to identify, recommend, and implement PCI and other process improvements on a continuous basis, ensuring stakeholder needs are considered as part of the decision making process
- Reviews contracts and RFP documentation for PCI-related considerations
- Develops and delivers PCI and other financial services specific training. Ensures documentation, training, and communications regarding the handling of payment card data and changes to merchant accounts are delivered as required
- Evaluates business processes and researches best practices, to identify areas of internal control risk, and makes recommendations to mitigate risks
- Analyzes requirements and develops custom and standard reports for the General Accounting unit and Financial Services for a variety of purposes including senior staff decision-making
- Researches best practices, identifies opportunities, and presents recommendations to management to identify process and system improvements. If required, assists in the documentation and communication of process changes and improvements
- Performs key responsibilities in the absence of Manager as assigned. Serves as the primary contact for matters/duties associated with merchant services, progressing unusual and complex issues to the Associate Director
- Reviews documentation to ensure compliance with university policies and PCI-DSS
- Performs other operational and financial duties as required in support of the department
Type of Job: Full Time,
Hourly Wage/Salary: To be discussed
Hours: 35 hours per week
Closes: Feb 24, 2022
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