ID: 18557
Application Administrator, Microsoft 365
Queens University - Kingston, ON
Website: https://www.queensu.ca/
Education/Training/Certifications
REQUIRED QUALIFICATIONS:
- University degree in computer science or related area combined with a minimum five years of experience in a client-service, project-driven, team-based environment
- Experience in providing enterprise application support
- Experience and understanding of Microsoft 365 applications and services, such as SharePoint Online, Exchange Online, Microsoft Teams and Teams Voice, and Power Platform components
- Experience with Microsoft Group Policy Management, Active Directory Management, Azure Active Directory, Microsoft 365 Defender, and Microsoft security and compliance tools
- Experience with desktop and mobile operating systems, including Windows 10/11, macOS, iOS, Android
- Experience with scripting using PowerShell and working with APIs such as Microsoft Graph API
- Proficiency in HTML, CSS, XML, JSON and JavaScript
- Experience with Microsoft Endpoint Configuration Manager (MECM)/Intune, co-management and Microsoft Defender for Endpoint is an asset
- Experience with database administration and database environments including MSSQL, Oracle and MySQL is an asset
- Experience with Azure platform and services such as SQL Server as a Service is an asset
- Previous experience in project planning and process development is an asset
- Excellent verbal and written communication skills including experience in writing technical documentation
- Ability to adapt to a changing work environment and to acquire new skills as it becomes necessary
- Very strong analytical, problem-solving, and troubleshooting skills to assist in systems design/development as well as research solutions for problems that may have no support readily available
- Experience working with diverse groups of people in a dynamic environment
- Consideration may be given to an equivalent combination of education and experience
SPECIAL SKILLS:
- Working with Others: actively seeks ideas from multiple sources for consideration to improve the performance of the team(s). Shares thoughts and information with all levels of expertise. Ensures that one’s own behaviour does not negatively impact others when faced with complex situations
- Inclusivity: welcomes an inclusive environment and coach’s others to address and support those who may feel vulnerable. Ensures the diverse group receives opportunities for fair treatment regardless of background
- Communication: takes a lead role to communicate to multiple audiences and easily explains complex information to ensure the message is understood
- Customer Service and Support anticipates current/future needs of the client/customer and proactively seeks to address them. Schedules periodic checks points to determine if they have additional and acts to address them
- Planning/Organizing: takes an active role in analyzing problems regarding resources/deliverables that may impact deadlines or standards and escalates for discussion and resolution. Plans medium-term requirements and provides insight into scope of potential problems and identifies possible solutions
- Continuous Improvement: leads a team(s) and together they identify ways to improve department processes, and quality of customer service. Solicits feedback from multiple sources to identify ways to become a more highly functioning team. Actively participates in continuous learning and sets the department standard
- Attention to Detail: actively works to address quality problems by sharing concerns with team and manager. Understands the details of the problem and identifies solutions. Seeks to understand the nature of (new/existing) assignments as it relates to own role and the expected results
- Adaptability and Support for Change: takes an active role to positively support team members through change. Supports change by generating new ideas and offering suggestions that will benefit the team
DECISION MAKING:
- Determines appropriate problem-solving procedures and decides how to rectify issues
- Determines type and level of information needed by operational management to support decision making, or if and when escalation is needed
- Allocates time, prioritizes tasks and determines workflow. Continually assesses and adjusts priorities to manage tasks in a fast-paced and demanding environment
- Determines appropriate action to take when a system fails outside of normal working hours
Position Requirements
Are you interested in making a difference? Do you enjoy the satisfaction of delivering useful benefits to users and the organization? If so, this job is for you.
The Information Technology Services department requires an Application Administrator, Microsoft 365 to focus on the delivery of the enterprise Microsoft 365 to the campus. The Administrator will work closely with other analysts, administrators, and security specialists to enable, automate, and maintain a vast array of Microsoft tools such as Teams Voice, Microsoft Exchange, SharePoint, OneDrive as well as other complementary applications and systems. This role requires a high degree of technical knowledge to resolve problems autonomously and anticipate problems and act to mitigate any risk. Strong communication skills and a focus on customer service are fundamental to success in the role.
The Application Services team is continually evolving technology to meet the needs of a diverse University community and assessing the tools and technologies to meet those. In this role, you will develop and implement new methodologies and processes to support the delivery of Microsoft 365 services.
If this exciting role is of interest to you, we encourage you to apply.
KEY RESPONSIBILITIES:
- Coordinates and implements the planning, development, installation, lifecycle, and support of enterprise software applications, application hosting environments and databases
- Coordinates and conducts operations, automations, system configurations, and updates for application platforms
- Assists with administration, operation and maintenance of Microsoft/Microsoft 365 applications and services, such as Active Directory, Azure Active Directory, Exchange Online, SharePoint Online/OneDrive for Business, Microsoft Teams and Teams Voice and the Power Platform. Ensures security and compliance of Microsoft platforms and services using tools such as: Microsoft Endpoint Configuration Manager (MECM)/Intune, Microsoft Windows Server Update Services (WSUS), Microsoft 365 Defender and Group Policy Management
- Monitors and reports on operational health of Microsoft/Microsoft 365 services including security, availability, performance, interoperability, and reliability. Investigates and participates in incident response procedures when needed
- Prepares operational documentation of system configurations, operational procedures and maintains configuration management records
- Develops requirements for and maintains Microsoft 365 Defender, SharePoint Online, Power Platform component applications, workflows and reporting
- Assists with the gathering, analysis, and translation of business requirements into technical specifications and documentation
- Maintains a high degree of the use of computer and server operating systems, software applications, computer networking, and other aspects of information technology
- Develops processes to increase productivity and to enhance the efficiency of services available through IT Services. Recommends changes to existing processes to ensure quality planning, implementation, and evaluation. Ensures the efficient use of information service tools (hardware, software) for internal administrative and technology processes. Maintains expert knowledge of IT Services policies and processes as well as wider technological trends and best practices
- Provides technical support and consultation to units or departments for a variety of information systems. Assists with the identification and resolution of complex application design and maintenance problems and incidents
- Exemplifies teamwork, collaboratively sharing information with colleagues, managers and other functional teams when working on an incident or as a member of a project team
- Assists with the development and teaching of application-related courses / seminars. Prepares technical and training documentation
- Respects diversity and promotes inclusion in the workplace
- After-hours availability: required to be available after hours for crash maintenance and technical support for production systems. Ensures that system security, backup, and recovery mechanisms are operational
- Undertakes other duties as required in support of the unit or department
Type of Job: Full Time,
Hourly Wage/Salary: To be discussed
Hours: 35 hours per week
Closes: May 23, 2022
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