The Information Technology Services department requires an Applications Administrator, Endpoint to enable the implementation of a comprehensive enterprise desktop management program. The Administrator will work closely with other applications administrators and security specialists to evaluate, deliver, manage, and promote technologies to secure a vast array of workstations, servers, and end-user devices in a “bring your own device” environment. This role requires a high degree of technical knowledge to resolve problems autonomously and anticipate problems and act to mitigate any risk. Strong communication skills and a focus on customer service are fundamental to success in the role.

The successful candidate will demonstrate their project planning, collaboration, influencing and change management skills. The Application Services team is continually monitoring the needs of a diverse University community and assessing the tools and technologies to meet those needs and defend against a full threat spectrum. In this role, you will be a key point of contact to provide leadership as we develop and implement new methodologies and processes to support desktop management.

If you are interested in a role where no two days are alike, if you enjoy the challenge of bringing new technologies to life, and if you have what it takes to improve the security posture of endpoints at the University, we would like to discuss the Applications Administrator, Endpoint role with you! We are now accepting applications.

KEY RESPONSIBILITIES:

• Coordinates and implements the planning, development, installation, lifecycle, and support of enterprise software applications, application hosting environments and databases
• Coordinates and conducts operations, system configurations, and patching for Endpoint Management Infrastructure utilizing tools such as: Microsoft Endpoint Configuration Manager (MECM)/Intune, Microsoft Windows Server Update Services (WSUS), Microsoft Defender for Endpoint and Group Policy
• Creates and maintains stable and efficient endpoint images/builds, Microsoft Windows endpoint configuration, management, policy deployment and reporting of software and hardware
• Develops requirements for and maintains Active Directory, Azure Active Directory, Microsoft Defender for Endpoint, MECM, Microsoft Intune and Office 365 for the purpose of management of endpoint security and usage policies and standards
• Promotes security efforts and encourages participation in endpoint security services
• Prepares operational documentation of system configurations, operational procedures and maintains configuration management records
• Assists with the gathering, analysis, and translation of business requirements into technical specifications and documentation
• Maintains a high degree of the use of computer and server operating systems, software applications, computer networking, and other aspects of information technology
• Develops processes to increase productivity and to enhance the efficiency of services available through IT Services. Recommends changes to existing processes to ensure quality planning, implementation, and evaluation. Ensures the efficient use of information service tools (hardware, software) for internal administrative and technology processes. Maintains expert knowledge of IT Services policies and processes as well as wider technological trends and best practices
• Provides technical support and consultation to units or departments for a variety of information systems. Assists with the identification and resolution of complex application design and maintenance problems and incidents
• Assists with the development and teaching of application-related courses / seminars. Prepares technical and training documentation
• Exemplifies teamwork, collaboratively sharing information with colleagues, managers and other functional teams when working on an incident or as a member of a project team
• Respects diversity and promotes inclusion in the workplace
• After hours availability: required to be available after hours for crash maintenance and technical support for production systems. Ensures that system security, backup, and recovery mechanisms are operational
• Undertakes other duties as required in support of the unit or department