ID: 18742
Technical Support and Customer Service Advisor – Mobile Devices and Services
Transcom - Remote - work from home
Website: https://www.transcom.com/global/careers/job-openings/technical-support-and-customer-service-advisor-mobile-devices-and-services
Education/Training/Certifications
- Previous call center experience
- High School Diploma, or equivalent
- Previous technical support experience
Position Requirements
- In this Full-Time employee role, you’ll support our client’s customers with their questions related to billing and account maintenance
- Customers may have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge
- You’ll support them with these services, as well as provide technical support and troubleshooting on the devices using these services
- Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions
Type of Job: Full Time,
Hourly Wage/Salary: $17.50 per hour
Hours: 35 - 44 hours per week
Closes: Jun 27, 2022
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