REQUIRED QUALIFICATIONS: 

• University degree in an area relevant to education, counselling and business with substantial related experience in a combination of the fields.
• Specialized training or professional certification in counselling, curriculum development, human resources.
• Experience and/or training in a range of occupational roles complementing counselling, education, or administration will be considered an asset.
• Understanding of the Queen’s community and typical student issues with an ability to relate to students is crucial, preferably gained through personal experience.
• Extensive knowledge of current research, literature, legislation and trends in career management, labour market issues, and post-secondary education.
• Some experience in computing or technology may be an asset.
• Demonstrated expertise, competence, and commitment to career education, student development and collaborative program design and delivery.
• Highly developed human relations, interpersonal, and communication skills (written and verbal).
• Ability to listen, observe, evaluate and understand a wide range of behaviours, problems and issues is necessary. Respond in a manner that is helpful, tactful, non-judgemental and respectful of diversity.
• Experience in leading/supervising staff with demonstrated ability to provide objective, fair, impartial guidance and maintain strict confidentiality.
• Consideration will be given to an equivalent combination of education and experience.

 SPECIAL SKILLS:

• Ability to present information, advice, and guidance in a clear, concise, and helpful manner that inexperienced individuals can appreciate and understand.
• Ability to adapt to many personality styles, remain flexible while upholding all ethical and regulatory responsibilities, and be receptive and responsive to suggestions for change.
• Ability to motivate, direct, persuade and cooperate with others in order to build a consensus within a diverse group.
• Demonstrated personal traits that support and facilitate unit team development: common sense, discretion, initiative, empathy, political and emotional sensitivity.
• Creative and innovative problem-solving skills with understanding of implications of research and analysis and interpretation of tests and assessments.
• Leadership ability and solid professional judgement to set goals and objectives for the unit, assess priorities, coordinate multiple services, develop and implement administrative policies, manage time and budget, and handle crisis situations.
• Specialized computer skills that indicate an ability to use technology effectively to support administrative responsibilities and to enhance learning through presentations, publications and online modules.

 DECISION MAKING:

• With the Director, Career Development & Experiential Learning determines content of career programing and the criteria to which effectiveness will be assessed.
• Determine needs of constituents, increase awareness of concerns and decide how to implement changes. Collaborate with others in the unit and in the management team to determine policy and procedure modifications.
• Determine effective strategies for providing services and through semi-annual review decide which new services should be offered or how to improve on existing programs.
• Decide on content, format, timing and delivery method of training and information programs. Facilitate determination of the content of documents/publications produced by the unit.
• Make decisions regarding the most appropriate methods to apply in dealing with students in crisis or delicate policy issues. Evaluate severity of problem and determine appropriate course of action, including referral, if necessary.
• Determine how to allocate time and resources in order to best serve the community. Advise on budgetary decisions as required.
• Make assessments with respect to wellness issues and decisions regarding potential implications of various actions.