A Brief Overview

The Office of the University Registrar supports the academic mission of the university by providing comprehensive enrolment management services to members of the Queen’s community, including applicants and students, faculty, staff, and alumni.

This position produces and publishes complex exam schedules. This position coordinates venue set-up and details with campus security, facilities, and safety teams for instructor-managed exams. This position receives and processes accommodation requests and liaises with students, instructors, and campus partners regarding accommodation plans. This position acts as a first point of contact for complications in the exam process including student in distress, accommodations, and exam disruption. This position also directs, allocates, and supervises the work of other staff.

What you will do

• Produces and publishes complex exam schedules
• Coordinates venue set-up and details with campus security, facilities, and safety teams for instructor-managed exams
• Receives and processes accommodation requests and liaises with students, instructors, and campus partners regarding accommodation plans
• Develops, revises, and maintains procedural and policy documents regarding exam administration and workflow
• Acts as a first point of contact for complications in the exam process including student in distress, accommodations, and exam disruption
• Directs, allocates, and supervises the work of other staff
• Other duties as required in support of the department and/or unit

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience
• Provide consultation and advice on non-straightforward and/or complex issues
• Interaction with others requires interpersonal skills and the ability to understand and influence
• Adapt messages to meet the needs of the intended audience
• Build relationships, trust and credibility
• Manage own work, train and review the work of the team to see commitments through to completion
• Sets work priorities and direction, supporting the team in achieving goals and objectives
• Participate in project team meetings and develop team project plans
• Lead procedural or technological change within a unit
• Identify new problems and seek information and input to fully understand the cause of problems
• Identify opportunities to improve the effectiveness and efficiency of work processes
• Draw logical conclusions and provides opinions and recommendations
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups
• Assess the suitability of job candidates and recommend the most appropriate person for hire
• Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.