Key Responsibilities

• Present a professional, welcoming first contact, providing great customer service through phone, email, social media and website inquiries
• Provide administrative support as part of the loan life cycle such as client contractual obligations, loan database inputs, processing payments, banking, closeouts, disbursements and maintain accuracy and confidentiality of such records
• Be responsible for coordinating office functions and meeting support; including arranging venues/catering, meetings, minute-taking, follow up calls, data entry, maintaining office space schedules, securing supplies and mail
• Prepare and maintain files, documents, reports and database contacts in accordance with established guidelines of the corporation
• Maintain knowledge of basic business-related resources and government programs that can be shared with entrepreneurs
• Assist with marketing and communications activities including website updates, social media posts, maintain mailing lists, development of promotional materials, and liaise with writers, graphic designers, printers, photographers and media to ensure implementation of marketing and communication plan
• Assist in development of new strategies for visibility and growth
• Be the lead on special marketing/communications projects such as BizQuest Quinte and Mentor Connect • Ensure integrity of client accounts and adherence to privacy policies
• Reception and general office duties to the organization and its partners as needed
• Provide administrative services to the Executive Director and Board of Directors as required Qualifications:
• Related degree or diploma and 4+ years administrative experience, plus 2+ years marketing coordination experience