We are seeking an outgoing, detail-oriented, efficient person to provide front desk support to our Psychotherapy and Neurofeedback practice. The ideal candidate will be adept at prioritizing, multi-tasking and have a positive attitude. This Candidate will also be willing to learn and grow with us!

To succeed in this role...You must possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, have a passion for helping others as you will be communicating with our clients.

Responsibilities:

• Managing day to day Operations of the physical office space
• Supporting 3-4 Psychotherapists, and 3 Neurofeedback rooms, with client bookings, payments, administrating Intake & Consent forms, room bookings etc.
• Front desk support (answering client calls and emails, follow up)
• Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
• Maintenance of office area, office supplies, neurofeedback machines and clinical files
• Claims confirmations from Insurance companies
• Maintaining Covid -19 Health and Safety Protocols, including enforcing PPE in the clinic and cleaning and sanitizing the clinic as per Sanitization schedule.

Skills & Attributes:

• Dynamic, self-motivated individual with the ability to work independently, proactively
• Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
• Experience using the Microsoft Office Suite, Windows in a work environment
• Knowledge of Jane App scheduling software is an asset
• Experience with SAGE also an asset

COVID-19 precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place