REQUIRED QUALIFICATIONS:

• University degree in related field
• Advanced knowledge of business analysis discipline
• Minimum 3 years of experience documenting business processes and with technical requirements analysis. Proven knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting business processes/functions and process modeling/mapping
• Proven expertise in Microsoft Office O365, including Excel, Teams, Sharepoint
• Strong knowledge of administrative processes in a university environment preferred
• Project management skills and experience an asset
• Consideration may be given to equivalent combination of education and experience

SPECIAL SKILLS:

• Ability to establish, build and maintain effective working relationships and partnerships
• Actively seeks ideas from multiple sources for consideration to improve the performance of the team(s). Shares thoughts and information with all levels of expertise. Ensures that one’s own behaviour does not negatively impact others when faced with complex situations
• Excellent written and verbal communication skills, as well as interpersonal skills, to work with both technical and non-technical staff. Whether in person or in writing, takes a careful approach when sharing complex information to ensure the explanation is understood
• Welcomes an inclusive environment and coach’s others to address and support those who may feel vulnerable. Ensures the diverse group receives opportunities for fair treatment regardless of background
• Effective facilitation, leadership and conflict resolution skills
• Investigative, research, analytical and problem-solving skills
• Strong analytical, detail oriented and organized approach to work
• Actively engages the customer or team member and evaluates their needs in a timely manner. Establishes plans and organizes work to meet or exceed the deadlines. Periodically, conducts plan reviews and provides an update to client/customer and recommends any process efficiencies.
• Takes an active role to positively support team members through change. Supports change by generating new ideas and offering suggestions that will benefit the team
• Exercise appropriate judgement and manages risks
• Strong results orientation with an ability to self-motivate and prioritize multiple tasks in a collaborative team environment
• Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
• Strong technical acumen. Ability to learn, adapt and implement new technologies
• Values individual differences from all backgrounds and lived experiences such that their own, and others’ contributions are maximized; supports fair treatment and opportunity for all; demonstrates commitment to diversity and equity

DECISION MAKING:

• Makes decisions regarding compilation, documentation and prioritization of system requirements, testing strategies, and implementation to ensure project deliverables are on-time, and outcomes are as expected and compliant to external governing bodies
• Interpret how University policies, or legislative requirements impact system / business processes
• Finds solutions to unanticipated problems and determines how problem and recommended solution may affect information systems and/or business processes
• Determines recommendations for best solutions to streamline and increase efficiency and effectiveness of administrative processes, and advise if policy, procedure, or standards should be modified; recommend how to best implement changes if necessary
• Determines appropriate strategy and content deliverables when developing training and user system documentation
• Determines type and level of information needed by management/project teams to support decision making, when escalation is needed
• Assess the potential operational and systematic impact of changes on internal and external users and present options for the appropriate course of action when developing plans/processes