Communication and Client Service Skills:

• You have demonstrated knowledge of customer service principles, quality service, and Court Services Division service standards to consistently provide on optimum level of professional, responsive and accessible client service to a broad, divers client base whose service support and information needs vary substantially, in addition to handle and resolve issues and inquiries.
  • You have demonstrated collaboration, team building and mentoring skills to provide leadership, technical advice, guidance and coaching to peers and other staff.
  • You have demonstrated professional and respectful behaviour (example: through verbal and written skills) at all times to ensure a workplace free from bias, harassment and discrimination.
  • You have demonstrated oral and written communication skills to write routine correspondence to clients, liaise with internal and external stakeholders and clients to explain and clarify complex information (example: the Rules of Civil Procedure, guidelines, procedures, legislation).
  • You have demonstrated public speaking skills to address small to large groups of individuals during virtual or in-person courtroom proceedings.
  • You have demonstrated a high degree of accuracy and attention to detail to prepare and review a variety of forms and orders.

Technical Proficiency:

• You have the ability to operate and troubleshoot specialized digital recording devices in order to ensure the accurate recording and annotation of court proceedings (example: checking microphones for recording levels, audio problems related to in-court audio and recording equipment); specialized video conferencing and virtual/remote hearing technology (i.e. ZOOM, Microsoft Teams etc.,) , and other courtroom and office technology and multi-functional devices (example: remote video conferencing technology and software, electronic evidence display equipment, assistive listening devices).
  • You are proficient with computer software such as Microsoft 365 (Microsoft Teams, One Drive Word etc.,) operational and case management systems (example: ICON and FRANK), and the internet to access and retrieve information.
  • You have keyboarding skills to accurately prepare and complete documentation and to annotate court proceedings within tight deadlines.

Planning and Organizational Skills:

• You have flexibility and adaptability to accommodate constant shifts in focus and changing priorities.
  • You have demonstrated organizational skills and an ability to prioritize workload using various methods (example: calendar, notes, bring forward files) and respond to unforeseen demands.
  • You can work independently and in a team environment.

Problem-Solving and Judgement Skills:

• You have demonstrated problem-solving skills to identify, research, address and resolve clients’ problems and concerns.
  • You have demonstrated ability to interpret and assess situations or circumstances and make sound judgements to diffuse and de-escalate situations (example: angry clients at the counter, online/virtually, or in the courtroom).

Specialized Knowledge:

• You have the ability to acquire and apply knowledge of courtroom procedures, practices and protocols to ensure proper operation of the court (example: organizing court lists of day’s proceedings.
  • You have the ability to interpret and apply relevant legislative requirements, guidelines and directives (example: Criminal Code, Child and Family Services Act, Rules of Civil Procedure, lawyer’s referral service) to provide information to clients and deliver court services.

Administrative and Mathematical Skills:

• You have demonstrated arithmetic skills to complete mathematical calculations to receive payments, calculate fees, collect and balance monies.
• You have the ability to operate a cash register (or equivalent financial management system) and point of sale machine to handle cash and credit/debit card transactions.
• You have demonstrated experience performing administrative and clerical functions in order to manage active and archived files.