ID: 21598
Director, Student Information System Operations
Queens University - Kingston, ON
Website: https://www.queensu.ca/
Education/Training/Certifications
REQUIRED QUALIFICATIONS:
• Undergraduate degree with a concentration in business analytics or computing science or related fields, combined with five or more years of experience in a post-secondary environment with an emphasis on systems and operations improvement
• Proven experience at a senior management level
• Detailed knowledge of administrative processes, preferably within a large organization or university environment
• High level of proficiency with PeopleSoft Campus Solutions
• Demonstrated leadership role in organizational process improvement
• Proven related experience using systems and technology to provide business solutions
• Ability to understand complex requirements, collaborate as necessary, liaise internally across organizational units and communicate with both internal and external stakeholders to plan and provide for information systems changes to meet current and future requirements
• Familiarity with Queen’s University policies, procedures, and systems considered an asset
• Consideration may be given to an equivalent combination of education and experience
Position Requirements
Reporting to the Associate University Registrar (Student Information Systems), the Director, Student Information System Operations, through extensive knowledge of university policies, student records, finances and fees, facilitates the student information system operations and business process integration. Through consultation with unit leaders, stakeholders and subject matter experts, the Director, Student Information System Operations will ensure the quality delivery and implementation of PeopleSoft Student configuration and process change to ensure that system solutions meet stakeholder needs through the ongoing quality management assessment of processes and deliverables. This position will manage a diverse group of subject matter experts during project and process improvement activities.
Supporting the mission, vision, and goals of the University Registrar, the Director, Student Information System Operations will also contribute to medium- and long-term strategic planning for the department, and lead activities to ensure strategic alignment.
Using critical thinking and deep knowledge of the subject matter, the Director, Student Information System Operations will analyze current and optimal practices, and provide recommendations for solutions to senior leadership, ensuring consistent interpretation of information in support of strategic decision making.
As a leader within the SIS team, the Director, Student information and Analysis, plays an important role in the University’s efforts to enhance equity, diversity, inclusivity, and indigeneity while contributing to the shared mission of supporting and engaging students in safe and meaningful ways.
KEY RESPONSIBILITIES:
• Leads the planning and implementation of strategic technical projects and reviews of technical systems to improve overall efficiency and results, primarily related to PeopleSoft Student optimization. Provide mentoring, coaching, and direction to project team members to ensure a successful outcome
• Analyze and develop methods to assess current state practices and configuration through research, analysis and risk assessment and prepares recommendations for senior leadership based on subject matter expertise
• Determine and oversee the implementation of system changes with broad impact, ensuring engagement and negotiating buy in from key stakeholders while considering complex cross-functional impact
• Continuously identifies opportunities to improve service delivery. Collaborates as an expert with service owner to prioritize needs and leads the implementation and operationalization of process changes, including determination of specifications, conducting testing, and developing training
• Reviews system configuration in Peoplesoft in consideration of internal and external compliance requirements. Identifies non-compliance and assesses risk and oversees implementation of solutions to ensure compliance
• Oversees incident, service request, problem, change/enhancement management support for the Peoplesoft student system environment
• Provide senior level leadership and support in reviewing new PeopleSoft Upgrade Manager (PUM) release for bugs, bug fixes and/or enhancements. Analyzes requirements for implementing new functionality and makes recommendations for application or improvements to business processes. Leads implementation of process changes
• Using broad organizational knowledge, understand complex business requirements and assessing needs in order to perform detailed query development. Work with reporting team to build, test and implement queries, and evaluate effectiveness on an ongoing basis
• Completes system functional specifications for reports, interfaces, conversions, modifications, customizations or extensions
• Plan, prioritize and manage the work of employees, providing strategic and tactical advice, guidance and coaching. Identify the need for staff resources, participate on staffing committees, and make effective recommendations regarding employee selection
• Assesses staff training and development needs, and ensures that employees receive training required to improve and sustain successful performance
• Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis
• Investigates, address and resolve employee/labor relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination
• Other activities, as may be delegated from time to time, in support of the department’s goals
Reporting to the Associate University Registrar (Student Information Systems), the Director, Student Information System Operations, through extensive knowledge of university policies, student records, finances and fees, facilitates the student information system operations and business process integration. Through consultation with unit leaders, stakeholders and subject matter experts, the Director, Student Information System Operations will ensure the quality delivery and implementation of PeopleSoft Student configuration and process change to ensure that system solutions meet stakeholder needs through the ongoing quality management assessment of processes and deliverables. This position will manage a diverse group of subject matter experts during project and process improvement activities.
Supporting the mission, vision, and goals of the University Registrar, the Director, Student Information System Operations will also contribute to medium- and long-term strategic planning for the department, and lead activities to ensure strategic alignment.
Using critical thinking and deep knowledge of the subject matter, the Director, Student Information System Operations will analyze current and optimal practices, and provide recommendations for solutions to senior leadership, ensuring consistent interpretation of information in support of strategic decision making.
As a leader within the SIS team, the Director, Student information and Analysis, plays an important role in the University’s efforts to enhance equity, diversity, inclusivity, and indigeneity while contributing to the shared mission of supporting and engaging students in safe and meaningful ways.
KEY RESPONSIBILITIES:
• Leads the planning and implementation of strategic technical projects and reviews of technical systems to improve overall efficiency and results, primarily related to PeopleSoft Student optimization. Provide mentoring, coaching, and direction to project team members to ensure a successful outcome
• Analyze and develop methods to assess current state practices and configuration through research, analysis and risk assessment and prepares recommendations for senior leadership based on subject matter expertise
• Determine and oversee the implementation of system changes with broad impact, ensuring engagement and negotiating buy in from key stakeholders while considering complex cross-functional impact
• Continuously identifies opportunities to improve service delivery. Collaborates as an expert with service owner to prioritize needs and leads the implementation and operationalization of process changes, including determination of specifications, conducting testing, and developing training
• Reviews system configuration in Peoplesoft in consideration of internal and external compliance requirements. Identifies non-compliance and assesses risk and oversees implementation of solutions to ensure compliance
• Oversees incident, service request, problem, change/enhancement management support for the Peoplesoft student system environment
• Provide senior level leadership and support in reviewing new PeopleSoft Upgrade Manager (PUM) release for bugs, bug fixes and/or enhancements. Analyzes requirements for implementing new functionality and makes recommendations for application or improvements to business processes. Leads implementation of process changes
• Using broad organizational knowledge, understand complex business requirements and assessing needs in order to perform detailed query development. Work with reporting team to build, test and implement queries, and evaluate effectiveness on an ongoing basis
• Completes system functional specifications for reports, interfaces, conversions, modifications, customizations or extensions
• Plan, prioritize and manage the work of employees, providing strategic and tactical advice, guidance and coaching. Identify the need for staff resources, participate on staffing committees, and make effective recommendations regarding employee selection
• Assesses staff training and development needs, and ensures that employees receive training required to improve and sustain successful performance
• Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis
• Investigates, address and resolve employee/labor relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination
• Other activities, as may be delegated from time to time, in support of the department’s goals
DECISION MAKING:
• Sets and directs work expectations and task due dates aligned with business/production/system change requirement deadlines
• Makes decisions based on the results achieved through consensus building sessions, which have a direct impact on how requirements and deliverables are established
• Facilitates complex decision making process activities, leveraging all identified participants and stakeholders
• Determines content of executive level reports and briefings
• Exercise judgement on when to involve the Associate University Registrar on issues that require decisions, or when to make independent decisions, ensuring required background is collected and available
• Evaluate job candidates and make effective recommendations on suitable hires
• Make decisions and/or effective recommendations regarding transfers and promotions
• Evaluate employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations
• Assess investigation outcome of grievances and make effective recommendations on appropriate course of action or next steps on grievances
• Make effective recommendations on level of discipline up to discharge and probationary termination
SPECIAL SKILLS:
• Ability to inspire a high performing team to work towards shared objectives and optimize team effectiveness by engaging diverse perspectives and empowering others. Is familiar with and applies best practices in diversity and inclusion practices, strategies, systems, policies, and is a role model for inclusive and culturally competent behaviour.
• Excellent communication (oral and written) and interpersonal skills, including a high degree of tact, diplomacy, and persuasiveness to influence and interact professionally with a variety of individuals within all levels of the organization
• Strong relationship building and negotiation skills to foster positive, inclusive, and collaborative working relationships and build professional credibility among senior staff.
• demonstrated ability to work with diverse populations and commitment to intercultural development, equity, diversity and Indigenous initiatives
• Highly developed and proven investigative and analytical skills to identify and resolve problems, combined with an aptitude for detail and accuracy
• Able to exercise appropriate critical thinking abilities to proactively manage and/or mitigate known risks and identify new issues that could arise.
• Self-motivated, results driven, and able to work on own, with limited supervision and / or guidance
• Capable of leading and monitoring the efforts of others as required to facilitate team collaboration
• Strong organization and planning skills; ability to cope with multiple demands and manage competing priorities with the ability to deal with an extremely high workload during peak periods
Type of Job: Full Time,
Hourly Wage/Salary: To be discussed
Hours: 35 hours per week
Closes: Jul 26, 2023
Apply Now!
To apply follow these instructions
APPLICANTS PLEASE FOLLOW THE LINK BELOW:
Disclaimer
The information contained in this job advertisement has been provided by an external employer. META Employment Services is not responsible for the accuracy, authenticity or reliability of the content.
French Translation
If you require a Meta job posting translated into French, please advise the Resource and Information staff.