Responsibilities and Accountabilities:

• Prepare quotation or bid from customer provided specifications to include sizing, trim selection, model, controls, etc.
• Prepares quotations for domestic and international shipments
• Liaison between customers, operations, suppliers, outside sales and third-party inspectors for the attainment and fulfillment of sales orders
• Facilitate customers’ orders and quotes by offering technical guidance and sourcing the best solution for their requirements
• Communicate with cross-functional departments to execute and meet order expectations
• Build long-term customer relationships while managing commitments accordingly
• Troubleshoot customer complaints and problems with orders to ensure internal
• compliance with company policies and procedures in addition to providing the highest level of customer service
• Responsible for expediting back ordered materials when needed
• Customer approved orders are prepared and placed to suppliers for manufacturing and contract review
• Enter sales orders into the computer system
• Maintain and place appropriate stock orders to suppliers
• Responsible for negotiating costs, freight terms, and delivery time frames with vendors to meet customer delivery dates
• Acquiring the appropriate approvals for low margin jobs prior to the submittal of a quote or bid
• Coordination in conjunction with purchasing of stocked items to meet customer delivery terms
• Ability to travel to the USA one or two times per year for training and sales meetings with manufacturing company

Personal Protective Equipment Requirements:

• Safety footwear required when in shop area – CSA Approved (Grade 1 – Green Triangle)
• Safety Glasses required when in shop area