What You Will Do:

This position requires the candidate to sincerely and generously serve all with demonstrated enthusiasm, energy and dedication to YMCA values, mission and vision.

Specific Responsibilities Include:         

• Greet each member, participant, potential member, volunteer and staff with a welcoming attitude and smile, using their name when possible
• Provide friendly service, assistance and information to each member, participant, potential member, volunteer, and staff when they are attending the YMCA in person or when they call
• Promote membership sales and service in a positive and professional manner
• Before each shift review the communication log to update yourself on current programs, services, special events, etc.
• Provide sales, tours and invite prospective members to join
• Greet each member, participant, potential member, volunteer and staff with a welcoming attitude and smile, using their name when possible
• Provide friendly service, assistance and information to each member, participant, potential member, volunteer, and staff when they are attending the YMCA in person or when they call
• Promote membership sales and service in a positive and professional manner
• Before each shift review the communication log to update yourself on current programs, services, special events, etc.
• Provide sales, tours and invite prospective members to join
• Provide program and membership information
• Strive to stay informed and up to date on all YMCA programs and services being offered
• Develop positive relationships with participants, peers, volunteers and parents
• Solve member concerns in a customer oriented manner
• Maintain confidentiality in all matters related to internal human resource issues and membership
• Work effectively with all departments to ensure excellent communication regarding programs and services
• Support and work as part of a team to ensure excellent service to both customers and fellow employees
• Be responsible for the safety and security of members and participants:
  • Follow the YMCA Child Protection Policy
  • Respond to first aid and emergency situations as required
  • Ensure security of keys as issued to staff/volunteers
  • Actively work towards maintaining a neat, clean, safe and organized area; check for health and safety hazards at all times when on shift; complete incident/ accident reports when necessary
  • Be responsible for the security of cash and to balance receipts and floats
  • Be in proper uniform when on duty
  • Maintain all necessary qualifications as required
  • Inform your supervisor of absences 24 hours in advance if possible
  • Attend all staff meetings, planning session and training events as required