The Student Success Facilitator (SSF) is the first and ongoing point of contact for learners, following their admission to programs, as assigned by the Director, Learner Success and Service Delivery. The SSF develops and maintains successful relationships with learners and faculty to support
students, enhancing their success and FNTI’s profile. SSF’s will be required to effectively organize all aspects of delivery session set-up including attending sessions and to provide support to students and faculty. The SSF also assists with admissions and recruitment in the conversion continuum (prospective students from applicant to registered student).

Responsibilities:

• Establish and sustain student relationships by maintaining ongoing communication with students of assigned cohorts; assisting them with all course/program-related non-academic issues, responding to inquiries between sessions, aligning appropriate resources, etc.
•  Forwarding information to the Records Office such as confirmed class lists and grades in a timely manner
• Organizing and leading student relationship building through the administration of cultural
  activities such as; mailing, collecting materials, virtual clubs, and spaces, etc.
•  Responding to general program inquiries as part of admissions process
• Maintain frequent contact with students, answering inquiries and providing program information
• Set up instructional technical supplies; projector, television, PowerPoint, snacks, transports students when required
• Facilitating virtual classrooms through video-conferencing platforms
•  Provide last-minute logistical support as required
• Prepare, execute and collate feedback for student evaluations
• Providing virtual in-class support
•  Other duties as required