Duties and Responsibilities:

• Provide positive, professional interactions with customers – in person and on the phone at all times
• Maintain a high standard for cleanliness, neatness, functionality and overall presentation of the facility
• Ensure product is displayed and merchandised for optimum exposure and salability
• Ensure displays updated regularly and kept current
• Generate sales and identify and capitalize on upselling opportunities
• Process daily point-of-sale (cash register or POS) transactions, including cash and credit card
• Implement policies and procedures as specified by the General Manager, Retail Operations or delegate
• Perform or assist with store, property, or building maintenance tasks
• Assist with deliveries of customer purchases
• Assist with pick-ups and drop-offs of donated items
• Assist in loading and unloading merchandise from customer vehicles
• Clean, repair, and test donated merchandise
• Assemble merchandise
• Assist in moving merchandise onto the sales floor
• Undertake other related duties as identified by the General Manager, Retail Operations or delegate

Skills:

• Demonstrated professionalism in communication, appearance and conduct
• Excellence in customer service
• High degree of integrity and business ethics
• Adaptability to changing priorities
• Effectiveness is addressing customer queries & complaints
• Competency is assessment of the condition of home improvement goods, furniture, home accessories, building material and appliances for resale
• Proficiency in Microsoft Office
• Experience with Occupational Health and Safety programs
• Ability to lift up to 50 pounds and spend the day on your feet in a busy environment
• Ability to work flexible hours

Position Summary:

The Warehouse Associate is a front line and public face of the Habitat for Humanity ReStore. You project professionalism and welcome to customers and the community – both in person and by phone. Your contribution to the customer experience begins with the receipt of donations and continues through testing, processing and pricing of goods to merchandising and sales. Your day will be a continuous bustle of physical activity marked by frequent interruptions and shifting priorities all aimed at appreciating our donors, satisfying our customers and allowing the Habitat for Humanity ReStore (ReStore) to be a major contributor to Habitat for Humanity’s mission to provide affordable homeownership for hard-working families.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Sanitizing of common touch areas on a regular basis. Compliance with Public Health directives.