Helpdesk Agent – Bilingual French (2)

ID: 18021

Helpdesk Agent – Bilingual French (2)

Ministry of Health - Kingston, ON

Education/Training/Certifications

MANDATORY:

You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire

INTERPERSONAL AND TEAMWORK SKILLS:

Demonstrated customer service and interpersonal skills to apply effective telephone techniques, customer service principles, and quality standards when dealing with inquiries
Ability to maintain confidentiality with information of a sensitive and confidential nature
Demonstrated experience working effectively in a team environment

COMMUNICATIONS SKILLS:

Oral communication skills to elicit information and provide guidance to clients when responding to inquiries clearly and concisely
Written communication skills to document problem tickets or correspond with internal clients

ANALYTICAL AND JUDGEMENT SKILLS:

Knowledge of research and information gathering methods, techniques, and tools to access relevant and accurate information
Demonstrated ability to use judgment to resolve customer issues, identify anomalies, and the need to escalate

ORGANIZATIONAL AND MULTI-TASKING SKILLS:

Organizational and multi-tasking skills to plan, prioritize and coordinate work activities
Ability to complete work within acceptable timeframes within a high-volume environment

COMPUTER AND MATHEMATICAL SKILLS:

Computer proficiency with software, word processing, e-mail, spreadsheets, databases, and internet applications
Demonstrated mathematical skills to assist with payment inquiries and discrepancies

Download Posting

Position Requirements

The Claims Services Branch, Ministry of Health, is looking for a motivated bilingual individual to provide customer service to external clients for a variety of programs and systems.

What can I expect to do in this role?

In this role you will:

Respond to and log Tier2 and Tier3 phone calls covering a broad range of inquiries from medical professionals by following the guidelines, policies, and processes of the Operational Support Stream
Assist clients with submissions of electronic claims and complex claims issues while escalating where appropriate
Be part of a highly dynamic team transforming Health Service Delivery for our clients
Treat health information as highly confidential

Type of Job: Permanent Full-Time,

Hourly Wage/Salary: $25.63 - $29.88 Per Hour as per the OPSEU Collective Agreement

Hours: Full-time

Closes: Mar 22, 2022

Apply Now!

To apply follow these instructions

How to apply:

You must apply online by visiting ontario.ca/careers. You must enter the job id 178840 number in the Job ID search field to locate the job ad.
Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
Read the job description to make sure you understand this job.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Tuesday, March 22, 2022 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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The information contained in this job advertisement has been provided by an external employer. META Employment Services is not responsible for the accuracy, authenticity or reliability of the content.

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