ID: 9264

Customer Care Representative

Ministry of Government and Consumer Services - Napanee, ON

Education/Training/Certifications

At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services – online, in person and by phone.

Please Note: This position is Irregular On-call as required, and the hours of work range from 0 to 36.25 hours per week.

Duties:

  • Provide quality in-person, front counter customer services by providing timely and accurate information related to government programs, products, and services in a retail and customer service-oriented environment;
  • Provide interpretation of guidelines, directives, and procedures;
  • Provide guidance and support to customers in completing documents and forms, and in the use of public access workstations (i.e., online small business registration);
  • Provide guidance and support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution;
  • Process business and individual customer transactions, determining that eligibility requirements are met and obtaining required documents;
  • Collect and process payments, issuing refunds, and reconcile payments with transactions;
  • Maintain files and electronic database systems;
  • Upload job posting for complete listing
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Position Requirements

  • Customer Service and Communication Skills
  • Problem Solving and Analytical Skills
  • Collaboration and Organizational Skills
  • Relevant Knowledge
    • General knowledge of government services and programs at the municipal, provincial, and federal level.
      Demonstrated ability to reference, research and apply relevant legislation, regulations and guidelines (e.g. where applicable, Freedom of Information and Privacy Act, Citizenship and Immigration Canada guidelines, etc.) in order to support the accurate completion of forms and transactions
  • Financial and Administrative Skills
  • Computer Skills

Type of Job:

Hourly Wage/Salary: Starting salary for the CSR - 2T level: $23.64 per hour

Hours: Irregular On-call as required

Closes: Oct 22, 2019

Apply Now!

To apply follow these instructions

How to apply:

  1. You must apply online by visiting ontario.ca/careers. You must enter the job id number 140479 in the Job ID search field to locate the job ad.
  2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  4. Read the job description to make sure you understand this job.
  5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Tuesday, October 22, 2019 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the
Ontario Human Rights Code .


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